Frequently asked questions
Is the playdough homemade?
Yes, all our playdough is homemade in Geelong using food based ingredients.
What age group are your acitivites designed for?
Our kits are recommended for 3+ yrs due to small parts which could be a choking hazard. We also recommend adult supervision at all times.
If I live in Bendigo or Geelong can I collect my order?
Yes! Once you have finished shopping you will have the option to select pick up in the shipping section. Your order will then be prepared and an email will be sent when ready to collect. If collecting from Bendigo please allow an extra week for your order to be ready. Please feel free to make contact with us prior to processing your order for a more accuate time frame.
How do I keep my playdough fresh?
After playing with your playdough always put it back in the sealed jar. Store it in a cool dark place. If left in direct sunlight colours may fade. If the playdough feels a little dry then add a few drops of warm water and knead it in. Regular play with your playdough actually increases the life of it.
How long will the playdough last for?
Our playdough should last up to 6 months if cared for correctly (see next question).
How much is shipping?
Shipping in Australia is a flat rate of $10. We are currently not shipping internationally.
What ingredients are in the playdough?
We use all food grade ingredients in our playdough. It contains flour, salt, oil, cream of tartar, food colouring and essental oils if used.
How long will it take for my order to arrive?
Please allow up to 5 business days for your order to be shipped. Once shipped, with Australia Post, you will receive an confirmation email with your tracking number. Depending on your location your order should arrive in 3-8 working days. If you require your order by a certain date please contact us in advance and we can work with you to get it to you as soon as possible.
Can I return my kit for a refund?
Kits can be returned if deemed damaged. We do not accept returned activitity kits due to a change of mind. We must be notified within 5 business days of recieving your order if any damage has occurred with photographic evidence. Email firstname.lastname@example.org